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Refunds

Last updated October 28, 2026

Try before you buy. On Android and Windows, Wuai offers 30 free minutes of translated captions. Translation on iPhone and Mac requires Pro; captions in the video's own language are free with no limit.

Changed your mind? Write to support@snagcast.com within 3 days of buying, from the email you paid with. We refund the full price to your card, with no questions asked. After 3 days, purchases are final.

When a payment is refunded or reversed (a chargeback), Wuai Pro turns off on every device the next time Wuai checks.

Bought Pro in the Google Play version of Wuai? Google Play handles those refunds: see Google Play's refund page.

This does not affect any rights you have under the law where you live (for example, in the EU and the UK).